FAQs

Yes. All products supplied are suitable for UK installation and comply with relevant standards where applicable.

Orders may be cancelled before dispatch. If your order has already shipped, it will need to follow our returns process.

Eco Wizard supplies trusted, UK-compliant energy and electrical products from leading manufacturers, supported by knowledgeable customer service and fast nationwide delivery.

Delivery times vary by product and stock availability. Many in-stock items are delivered within 1-3 working days. Estimated delivery times are shown on each product page and at checkout.

Yes, we hold stock for most products. Stock availability is shown on individual product pages. If you need an item urgently, we recommend contacting us before placing your order to confirm availability.

If you require delivery by a specific date, please contact our team before ordering. We will confirm availability and advise on the best option.

Yes. Eco Wizard delivers across the UK mainland. Delivery options and any applicable charges are shown at checkout.

You can contact us via:

• Our website contact form
• Email
• Telephone (during business hours)

Our team is happy to assist with product advice, order updates and general enquiries.

If you wish to return an item, please contact our customer service team first to obtain return approval. Items must be unused, in original packaging and returned within the stated return period.

Full details are available on our Returns Policy page.

Yes, provided the product is unused and in resalable condition. Return approval is required before sending goods back.

Once returned goods are received and inspected, refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

We supply leading UK-compatible EV charger brands including Myenergi, Hypervolt, Ohme, Andersen, Indra, Zaptec, Tesla Wall Connector and others.

Yes. Our chargers use the UK-standard Type 2 connector, which is compatible with most modern electric and plug-in hybrid vehicles.

Yes. Many of our chargers include smart features such as app control, scheduled charging, energy monitoring and off-peak tariff optimisation.

Eco Wizard does not directly process OZEV grant applications. However, we can recommend customers to our trusted installation partner, Aero Installation, who can support eligible customers with the OZEV EV Chargepoint Grant.

We can still supply the EV charger separately if you are arranging installation independently. Eligibility for any grant depends on your property type and circumstances.

Installation is not included as standard. If you require installation, you will need to select the installation option on the product page when adding your EV charger to your basket.

Please note that installation availability may vary if you live outside a major city or outside mainland England and Wales, so we recommend checking availability before ordering.

Yes. Eco Wizard offers professional EV charger installation through our trusted installation partner, Aero Installation. Installation can be arranged alongside your charger purchase and is carried out by certified UK electricians.

Standard home installation covers most typical setups, with nationwide availability. If you are unsure whether installation is right for you, contact our team or click here to view more details on our installation service.

Please note that installation availability may vary if you live outside a major city or outside mainland England and Wales, so we recommend checking availability before ordering.

Yes. You may use your own qualified installer where appropriate. For grant-funded installations (such as OZEV schemes), installers must meet the relevant certification requirements.

Yes. All products come with a manufacturer's warranty. Warranty periods vary by brand and product type and are listed on individual product pages.

If your product develops a fault within the warranty period, please contact Eco Wizard with your order number and details of the issue. We will liaise with the manufacturer to arrange repair, replacement, or further support.

Please note that once installed, products cannot be returned without manufacturer approval. If you can provide the serial number and any manufacturer support/ticket reference, we can help escalate and chase a resolution, whether that results in a repair, replacement, or refund (subject to manufacturer assessment).

We provide pre-sales guidance and order support. We are unable to offer technical troubleshooting on products, but we can guide you to the appropriate manufacturer support channels. For detailed technical assistance, manufacturers provide direct support under their warranty terms.

Any current promotions or offers will be displayed on the website. If you are purchasing multiple items or require a trade quotation, please look to use our 'request a quote' functionality.

Yes. We can provide quotations for larger orders or if you are a trade customer, you can sign up to our trade account here. Please contact our sales team with your requirements.

We accept major debit and credit cards and other payment methods as displayed at checkout.