Here at Eco Wizard we're extremely proud of our Eco ranges and the helpful and knowledgeable customer service we look to provide with every single enquiry and order. But don't take our word for it - check out what some of our customers have to say!
Good value
Excellent, always on time, and 99% of the time all items in stock. Wouldn't give anywhere else.
Use these products all the time, neat, stylish and easy to install. Would highly recommend. Next day delivery is an absolute life saver also!. Great item
The delivery was very poor and I had to chase TNT personally to get the delivery. The product leaves an awful lot to be desired. 1) The cable is too short which makes situating the unit in a convenient place very difficult. 2)It is far from silent or whisper quiet,I find I have to turn the unit off as the noise becomes irritating. The automated changing mode is the noisiest part. 3)I would definitely not recommend this product.
I have given my review above:- Cable too short making it very difficult to situate in a suitable position. Definitely not quiet or whisper soft. Has to be turned off as is too noisy over a long period of time and the automatic change over is even noisier making it even worse. Could I have a faulty product or are the sales details both misleading and misrepresented .
Charger works offline only as initial setup so complicated I could not create an account as the charger was already linked to another user….! Emails to Indra Customer service and 2 calls never returned. I will return the charger if no joy after a week. I suspect it is a good product let down by terrible customer service.
Great fraction of the price replacement control. Easy to set up with guidance from Martin whose customer service skills is second to none.
We have moved into a new build with a Growatt inverter and solar panels. I found this after an Internet search and it has connected easily to the inverter. Registering for an ID so that you can access the data stored was a real hassle as it made an installer code mandatory which we had no access to. Eventually, after trial and error and Internet searches a code of Gwatt worked. Now able to see solar generation details.
What more can I say
Does just what it says on the box and great value for money. Thanks for the prompt postage and all ur help
2nd purchase and more to come. Excellent product
All calls to eco and aero were good. Install was ok after some confusion from the engineer on how it would need wiring to avoid emptying my batteries. But being an ex electrical engineer it was easy enough to sort the best approach. Didn’t realise the standard install cost didn’t include an SPD, something specified in the Hypervolt install guide. I do wonder what the result would have been if I had a warranty claim. Maybe it would be an idea to change the option for Hypervolt installs to a min of standard+spd. Anyway after a quick call to eco and £50 they were able to install the SPD at the same time. Connectivity to the Hypervolt is not great due to where my router is so I would factor in a CAT5 connection. Also I need to contact eco as the charger seems to have not been set internally to the fuse size I have. It seems defaulting to 60A as I can’t charge at full rate, this is an internal adjustment so needs an engineer visit.
The torch is excellent works efficiently and saves having to buy replacement batteries. The EcoWizard service was great from ease of ordering to prompt delivery.
Was well impressed the process for buying/delivery and install survey. Unit arrived three days earlier than expected. The installation survey was straight forward and approved quickly. Installation date is 03/06/26 which is two and a half weeks after my order was processed.
Only looked at it in the box as not fitted yet. Look like a good piece of kit i went with the 8m lead. The only disappointment is with the lead holder which is quite flimsy which i already knew about before ordering and so i have bought a uprated version from ebay.
Great fast delivery
Good customer service.
Extra, on screen menu is good for basic control of current and time.
Item arrived promptly and in good condition
The product appears to work satisfactorily but came with quick guides in French and German only. The English version is available free from the Salus website, but the detailed documentation is a chargeable extra, something that was not made clear at the time of purchase. This is naughty.
Arrived within 48 hours of ordering.
Great service at the best price available anywhere
Fair price . Delivery very quick . Easy site to navigate. Good to find a company that’s as good as it word
This is obviously one that has been returned and then you have just sent it out without checking it so now I have to live with a damaged charger
