RETURN POLICY

Last updated June 24, 2022


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

If you find you have received the wrong item, you need to contact us within 7 days of receipt of goods. Anytime after this you are responsible for returning the goods at your own cost following the standard returns process.

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please visit click the below. Please use your order number for the Return Merchandise Authorisation (RMA) number. Please place the item securely in its original packaging and the returns form which you can download below. You can then mail your return to the following address:Eco Wizard Ltd

Attn: Returns
RMA #
Eco Wizard
Underfloor Wizard Ltd t/a ECO Wizard
Beechfield House
Winterton Way
Macclesfield
Cheshire
SK11 0LP
United Kingdom

We ask that all customers when returning products send the goods via a trackable courier service. Underfloor Wizard Ltd t/a ECO Wizard will not be held responsible for goods which do not arrive at our premises.'

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Download Returns Form

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • opened box, damaged, missing or incomplete items cannot be returned.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

sales@ecowizard.co.uk

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