The NAPIT Work Quality Guarantee is a free, insurance-backed warranty that protects customers when using a NAPIT-registered installer for domestic electrical work, including EV charger installations.
Up to £25,000 in coverage to fix non-compliant work
Valid for up to 6 years from the date of installation
Still applies if the original installer is no longer trading
Work must be notified to NAPIT by the installer
Only covers work included in the Building Regulations Compliance Certificate
Designed to rectify faults, not provide compensation or cover product failures
Normal wear and tear or maintenance issues
Product defects not caused by installation error
Work not completed under NAPIT’s registration
This guarantee gives customers peace of mind that:
Their installation meets UK safety and legal standards
They’re protected even if the contractor ceases trading
There's an independent path for resolving compliance issues
Refers to work that does not meet UK Building Regulations (e.g., BS 7671 wiring regulations).
The guarantee only applies to installations done by a NAPIT-registered installer at the time the work was carried out.
The standard guarantee applies to domestic properties (homes/flats).
For business/commercial installs, confirm if extended coverage is offered—some schemes or insurers may offer alternatives.
Customers must receive this certificate to validate the guarantee.
Your installer should submit the job notification to NAPIT promptly, which triggers the BRCC.
Without the BRCC, the guarantee cannot be activated—so always confirm the certificate has been issued.
Encourage transparency by inviting customers to search for your installer on:
If a customer is unhappy with an installation and the installer is unavailable or unwilling to fix the issue, NAPIT offers a process to investigate and resolve the complaint.
If the work is found to be non-compliant, rectification work will be arranged under the guarantee.
