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Here at Eco Wizard we're extremely proud of our Eco ranges and the helpful and knowledgeable customer service we look to provide with every single enquiry and order. But don't take our word for it - check out what some of our customers have to say!
Quick and efficient
Ordered incorrectly, no probs replacement sent and refund was promptly paid. Many thanks
Ordered item as shown stock when it had to be backordered as none at supplier’s. Agreed to tgst. After 3-4 weeks received same item from later order bur missing free plug. Emailed number if times about previous asking for update but got no replies to my email. Then got email saying it was with APC but when checked tracking order it is not recognised. Emailed again aboyt the order and also previymussing item and still no repky after several days.
Before buying this panel heater I contacted Eco Wizard to ask if it was suitable for fixing directly to a ceiling and as told it was. On arrival; it clearly cannot be securely fixed to the ceiling. When I asked again Eco Wizard checked with the supplier who suggested it could be fixed with the supplied screws. It cannot. I had to buy anchor bolts and nuts to ensure it could be fixed without risk of it falling down and causing injury. I could have returned the item but Eco Wizard has ignored by requests to contribute to my additional expenditure. This heater is only suitable for wall fixing and even then it will be difficult to align the fixings. There's no supplied template!
Item arrived on time and in perfect working order - cannot fault!
I debated paying for the next business day delivery, but there wasn't much point in the end, because it arrived within 2 days anyway.
Good pricing good coms great delivery
Great price great delivery
Good price, quick delivery.
Great price for the Tybox 157 which is a replacement for one of the controller thermostat I have in my home. The 157 was delivered on time as advised.
Good price, standard delivery was next day. Brilliant product, very happy!
Fantastic service from yourselves but a pity you use DPD as a courier, with my neighbour for 4 days, no note, no email - shocking!
Had issues online with the next day delivery option so I phoned the sales team and they sorted everything for me. Order came the following day. Unfortunately I can’t remember the name of the gentleman who handled my call.
Seamless order
Fast delivery and very well packaged
Good price but delivery took a lot longer than stated
Delivery was as promised. The valve was a good price. The other good factor was the 5 year guarantee which beat other companies who only offered a one year.
The website was easy to navigate, and information was clearly available. Once ordered, the items arrived quickly and in good condition, really well packed.
It was quick.
Great company part ordered worked perfectly will gladly order from them again
Easy purchase and quick turn around
good product and price
Excellent Distributor
Great service highly recommend. I mistakenly chose the wrong product colour but no trouble when asked to amend the order
Great service highly recommend. I mistakenly chose the wrong product colour but no trouble when asked to amend the order
Very slick, great service item arrived very quickly and great price highly recommended thank you
Great product, great communications and received in quick time.would definitely use again