Code: E191
Last updated 14th December, 2023
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.ecowizard.co.uk/terms-and-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my Shipping & Delivery Options?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
FREE Shipping
We offer FREE 2-3 working day delivery on all orders over £99 received before 4pm. All orders placed under £99 are charged at £4.95 (£4.13 ExVAT).
For Portable Power please allow up to 4 working days for delivery and Solar Panels are shipped via our pallet delivery service which is a £100.
Next Day Delivery
We also offer Next Working Day Delivery on all orders received before 2pm. Once again, all orders placed after 2pm on a Friday and at the weekend will be processed on Monday and then sent out for Next Working Day Delivery.
Northern Ireland, Highlands & Channel Islands
Please contact us for our shipping rates to Northern Ireland, Scottish Highlands & Channel Islands.
Please note; we can't currently ship portable power items to Northern Ireland due to insurance issues with the courier.
Do you deliver Internationally?
We do not offer international shipping.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
Questions about Returns?
If you have questions about returns, please review our Return Policy: https://www.ecowizard.co.uk/returns/.
How can you contact us about our Delivery?
If you have any further questions or comments, you may contact us by:
Last updated April 25, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
If you find you have received the wrong item or a damaged item, you need to contact us within 7 days of receipt of goods. Anytime after this you are responsible for returning the goods at your own cost following the standard returns process.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please visit click the below. Please use your order number for the Return Merchandise Authorisation (RMA) number. Please place the item securely in its original packaging and the returns form which you can download below. You can then mail your return to the following address:Eco Wizard Ltd
Attn: Returns
RMA #
Eco Wizard
Underfloor Wizard Ltd t/a ECO Wizard
Beechfield House
Winterton Way
Macclesfield
Cheshire
SK11 0LP
United Kingdom
We ask that all customers when returning products send the goods via a trackable courier service. Underfloor Wizard Ltd t/a ECO Wizard will not be held responsible for goods which do not arrive at our premises.'
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
sales@ecowizard.co.uk
