Hi, what is the difference between this and the IT500? Other than price on your website? We need a replacement IT500 touchscreen thermostat as our old one has broken. Which do we need? We have all the other bits.
The main difference is that the IT500BM is for combination boilers and single heating zones only. Otherwise, they are very similar products and can both be smart-phone operated.
Hi is this compatible with Baxi duo tec 28 boiler
Salus thermostats are compatible with all boilers
Do you need 3 phase supply
No, this works with a single phase, 7w, not the 22kw three phase.
Is this compatible with Octopus intelligent go tariff and what warranty is included?
No, it is not currently compatible with the Octopus intelligent go tariff, but this is something they are looking to add in the near future. It comes with a 5 year warranty.
What does SPD stand for?
Surge Protection Device
my charger will not let me unplug from the unit although it is 100% charged any ideas please
I would recommend using the below link to contact Ohme directly to see whether their engineers can advise: they give a 3-year warranty on their products so should be best placed to help
Who to contact when you're experiencing charging issues - Ohme EV
Do the Zappi chargers have a variety of lengths of tethered cables
6.5m only for Zappi
Hypervolt offer 5, 7.5m and 10m. Ohme offer 5 and 8.5m
Is this compatible for use with a Worcester combi boiler 2000
Salus have confirmed that their thermostats are compatible with all boilers
What make boiler does this fit????
Salus have confirmed that all their thermostats are suitable for all boilers
Hi.
Are the Sally’s EV chargers compatible with Eon Next EV tariffs & their app?
Salus EV chargers work with all energy providers but do not offer the intelligent tariffs.
what is the fitting time for this product
If you mean the lead time for installation to be booked in, our installers are looking at 2-3 weeks from the completion of the survey. Depending on the complexity of the job, it can take 3-4 hours.
Hi, what is the warranty in this product please.
What does standard installation include please.
All Salus products come with a five year warranty. All information about installation can be found here:
https://www.ecowizard.co.uk/aero-installation/?qsso=installation
does this work with octopus energy for the best electric rates ?
It will work with Octopus, but not for their cheap tariffs. You would be best with a Hypervolt, Indra or Zappi Glo for those.
Hi I brought a SALUS EVT7uk of you . I need a 10m extension for the CTC.
would you be able to help me with this or advise where I can get one from ?
Kind regards Nigel
Our technical team have the below response to your query:
“I'm afraid he can't extend a cable, as the International Electrotechnical Commission standard is clear on the matter; “A cord extension set or second cable assembly shall not be used in addition to the cable assembly for the connection of the EV to EVSE.”. So any EV extension cable will sit outside of the standards and may affect your vehicle.
However any qualified electrician is able to replace the existing tethered cable for a longer one if the EV charger is not sealed.”
Hi, ive recently purchased an EV and wondered what the timeframe currently is for installing an EV charger? Thanks
Our installers work on a lead time of 2-3 weeks from the point of completion of survey. Please request a quote on our website and we can start the process for you.
The previous owners of my house had an electric car and the initial wiring has been completed, as far as I'm aware they just removed their charging pod but the infrastructure is still there. If this is the case would the installation fee be lowered as I think it would just need connecting to the previous box located on the outside of the house.
Unfortunately, the installation fee cannot be lowered, as this is the minimum cost for a standard installation of the charger, regardless of whether previous cabling has been installed. If you are interested in going ahead, please request a quote on our website, and we can send you a link to the installation survey. Once this is complete, the Installation company can confirm whether the installation is standard, and look to book you in.
Does it come with with a wall mount to hold the cable or some sort of wall storage to keep it tidy and safe when not in use
Unfortunately, the charger doesn’t come with a wall mounting plate.
Hi,
Does this charger come with a CT clamp?
Thanks
Yes, these come with CT clamps in the box
I have an eo mini pro 2 currently which is no longer supported, could I replace it as a straight swop for your evt7 charger?
Theoretically, yes, as all EVs are designed to work with all chargers. You may wish to check the specifications though to ensure that the performance will be as you had previously, as Salus chargers do not work with any smart tariffs for cheaper charging. They do work fine as a standard plug and play charger though.
Salus EVT7UK 7kW Type 2 Slimline EV Charger (Tethered) does this unit have the RCD , DC Fault and PEN protection built in.
We are pleased to confirm that the EVT7UK has all these features
Will this charger work without a WiFi connection? Also, Can I arrange my own installation by electrician? If so what are the requirements for the commissioning?
We are pleased to confirm that the EVT7UK Charger will function and charge your car without a WiFi connection. It supports plug-and-play charging, meaning you can simply plug in your tethered cable and it will start delivering power.
Is this charger compatible with solar?
Unfortunately, the EVT7UK charger isn’t compatible with Solar. It is a smart home charger designed for fast 7kW single-phase charging, load balancing, and off-peak tariff scheduling via the SALUS app, but it does not feature built-in solar tracking or dynamic diversion.
Hi I have an existing Rolec wallpod installed in 2014, the DB was upgrade and a separate 32amp mcp and switch was added at that time. Would this be a suitable replacement/upgrade for the Rolec 🤔 thanks
The EVT7UK is a suitable electrical replacement for your Rolec Wallpod, but your existing 32A MCB and switch setup will likely need a minor review by a qualified installer. The Salus EVT7UK requires 230V single-phase 32A/7kW delivery, matching your current circuit capacity, but modern regulations introduce new safety device demands.
Will this work with Home assist?
Unfortunately, the EVT7UK does not have a native or official integration for Home Assistant.
Is this charger compatible with genesis gv60 and gv70 cars
We are pleased to confirm that the EVT7UK is compatible with both the GV60 &GV70 vehicles.
I'd like to install the Salus EV Tether home charger, but I'd like to make the cable longer >10m, can you do that? Also, I've applied the OZEV grant from the govt, how can I use it? I live in Tamworth, a new build house, standard installation should be ok, how long does it take to install? Thanks.
You would need to purchase an untethered unit and then a cable that covers the rest of the length required, we sell Wottz ones on our website. We cannot offer the OZEV grant as we are not installers ourselves, so you would need to speak to the installers directly to arrange this
Hi. What make cable do you use?
The EVT7UK charger includes a pre-attached, generic 5-metre Mode 3 Type 2 charging cable. Salus doesn’t specify a distinct third-party brand name for the integrated cable, supplying it as an OEM component built directly into the unit.
Is the Salus EV7UK 7kW Type 2 charger compatible with a Tesla model 3 and octopus energy? Our house is only one year old and our neighbour has a charger installed and wired directly onto the outside of there meter box. Can new electrics in property's connect directly to the electric box/meter or do they connect via the fuse box in the house? Thank you.
The EV7UK Type 2 charger is fully compatible with the Type 2 charging port on a Tesla Model 3. However, it lacks native smart integration with Octopus Energy intelligent tariffs, meaning you must manage scheduling via time-of-switch settings or vehicle controls rather than direct API utility integration (such as through the Salus app).
Please see a link below to Salus technical support, who will be able to assist with any installation enquiry. Please also find attached the data sheet for the EV7UK.
SALUS Controls Contact Number & Info | SALUS Controls
Does the unit have a wired network connection
Unfortunately, the EVT7UK Charger doesn’t feature a wired Ethernet (RJ-45) network connection.
Please find attached the data sheet/instruction manual for EVT7UK.
Please also see below a link to Salus customer support, should you have any further technical queries:
Salus EVT7UK 7kW Type 2 Slimline EV Charger (Tethered) only £91.66
can this charger be installed and work without WiFi or mobile coverage. ie work in 'dumb' mode. I am looking for a simple 32a single phase charger for a remote location with no landline or cellular coverage.
We are pleased to confirm that the EVT7UK charger can supply a standard 32A single-phase charge without an internet or Wi-Fi connection, but it relies on NFC cards for authorization out-of-the-box. Without initial setup via its app, you must use the supplied NFC tags to swipe and unlock the unit for plug-and-play charging.
If am buying the tethered charger- then I can directly plug the charger to the car straight away ?
Like i dont need to connect separate charging wire both to the charging port and car ??
Yes, a tethered charger comes with a cable that you can plug directly into the car.
Good afternoon, is it possible to order the tethered Salus charger with a cable longer than 5m or is this not an option?
Kind regards
Pete
No, this comes with 5m tethered cable only. You would need to purchase the untethered unit and then an extra cable
Hi, is the Salus EVT7UK 7kW Type 2 Slimline EV Charger (Tethered) suitable for my Nissan Ariya?
Looking for a EV charger as well are new to this and come across this one which is very low cost. Would you recommend this charger?
Kind regards
Andrew
We are pleased to confirm that the EVT7UK works with your Nissan Ariya.
The EVT7UK is one of our largest selling EV chargers – comes with a 5-year warranty, amongst other features. Please find attached the data sheet for this product, for more technical specs.
I want to install this on my house, I have a £500 75% workplace grant. Can I use this grant with you
Unfortunately, we are unable to offer the Ozev Grant as we are not the Installers.