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Here at Eco Wizard we're extremely proud of our Eco ranges and the helpful and knowledgeable customer service we look to provide with every single enquiry and order. But don't take our word for it - check out what some of our customers have to say!
Quick and efficient
Ordered incorrectly, no probs replacement sent and refund was promptly paid. Many thanks
Ordered item as shown stock when it had to be backordered as none at supplier’s. Agreed to tgst. After 3-4 weeks received same item from later order bur missing free plug. Emailed number if times about previous asking for update but got no replies to my email. Then got email saying it was with APC but when checked tracking order it is not recognised. Emailed again aboyt the order and also previymussing item and still no repky after several days.
Before buying this panel heater I contacted Eco Wizard to ask if it was suitable for fixing directly to a ceiling and as told it was. On arrival; it clearly cannot be securely fixed to the ceiling. When I asked again Eco Wizard checked with the supplier who suggested it could be fixed with the supplied screws. It cannot. I had to buy anchor bolts and nuts to ensure it could be fixed without risk of it falling down and causing injury. I could have returned the item but Eco Wizard has ignored by requests to contribute to my additional expenditure. This heater is only suitable for wall fixing and even then it will be difficult to align the fixings. There's no supplied template!
Before buying this panel heater I contacted Eco Wizard to ask if it was suitable for fixing directly to a ceiling and as told it was. On arrival; it clearly cannot be securely fixed to the ceiling. When I asked again Eco Wizard checked with the supplier who suggested it could be fixed with the supplied screws. It cannot. I had to buy anchor bolts and nuts to ensure it could be fixed without risk of it falling down and causing injury. I could have returned the item but Eco Wizard has ignored by requests to contribute to my additional expenditure. This heater is only suitable for wall fixing and even then it will be difficult to align the fixings. There's no supplied template!
Trying to set this up is a nightmare. I need a registration number to set this up and have emailed MyEnergy 3 times and they have never got back to me , rendering my £600+ purchase a waste of money. Wish I had never heard of them.
Item arrived on time and in perfect working order - cannot fault!
Easy to install and simple to configure with Octopus Intelligent Go! (Under 2 mins using octopus app)
Ideal product to replace the one that failed. Connected easily enough and works perfectly.
I debated paying for the next business day delivery, but there wasn't much point in the end, because it arrived within 2 days anyway.
yes as the review title says, the unit for some reason could not connect to the internet to give codes to allow connection. Electrician wasted 3 hours plus trying for it too work. I would carefully consider buying this product. Not even sure it has been tested prior to leaving the factory.
Good pricing good coms great delivery
Great price great delivery
Good price, quick delivery.
Great price for the Tybox 157 which is a replacement for one of the controller thermostat I have in my home. The 157 was delivered on time as advised.
Good price, standard delivery was next day. Brilliant product, very happy!
Fantastic service from yourselves but a pity you use DPD as a courier, with my neighbour for 4 days, no note, no email - shocking!
Does the job and provides plenty airflow/ separation for the batteries. Could be a better fit.
Easy to mount and install and perfect for its use.
Had issues online with the next day delivery option so I phoned the sales team and they sorted everything for me. Order came the following day. Unfortunately I can’t remember the name of the gentleman who handled my call.
It is easy to buy from the big boys but sometimes you take the plunge. Service was brilliant, above and beyond. The reason I say so is not important it is the final result that counts
It’s best to do some research online before setting up but then it is very easy to install and configure zones for the room. Interfaces well with Home Assistant. More reliable in operation than I expected with only very occasional false positives or negatives.
Seamless order
Integrated with Intelligent Octopus Go very easily.