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Here at Eco Wizard we're extremely proud of our Eco ranges and the helpful and knowledgeable customer service we look to provide with every single enquiry and order. But don't take our word for it - check out what some of our customers have to say!
part doe not work and no instruction's so not happy going to send back
Before buying this panel heater I contacted Eco Wizard to ask if it was suitable for fixing directly to a ceiling and as told it was. On arrival; it clearly cannot be securely fixed to the ceiling. When I asked again Eco Wizard checked with the supplier who suggested it could be fixed with the supplied screws. It cannot. I had to buy anchor bolts and nuts to ensure it could be fixed without risk of it falling down and causing injury. I could have returned the item but Eco Wizard has ignored by requests to contribute to my additional expenditure. This heater is only suitable for wall fixing and even then it will be difficult to align the fixings. There's no supplied template!
Trying to set this up is a nightmare. I need a registration number to set this up and have emailed MyEnergy 3 times and they have never got back to me , rendering my £600+ purchase a waste of money. Wish I had never heard of them.
Easy to install and simple to configure with Octopus Intelligent Go! (Under 2 mins using octopus app)
Ideal product to replace the one that failed. Connected easily enough and works perfectly.
yes as the review title says, the unit for some reason could not connect to the internet to give codes to allow connection. Electrician wasted 3 hours plus trying for it too work. I would carefully consider buying this product. Not even sure it has been tested prior to leaving the factory.
Easy to mount and install and perfect for its use.
Does the job and provides plenty airflow/ separation for the batteries. Could be a better fit.
It is easy to buy from the big boys but sometimes you take the plunge. Service was brilliant, above and beyond. The reason I say so is not important it is the final result that counts
It’s best to do some research online before setting up but then it is very easy to install and configure zones for the room. Interfaces well with Home Assistant. More reliable in operation than I expected with only very occasional false positives or negatives.
Integrated with Intelligent Octopus Go very easily.
Good product well packaged but delivery took a lot longer than stated
Good product well packed but delivery took a lot longer than they stated
The product is okay but the app needs to be improved,
Great service highly recommend. I mistakenly chose the wrong product colour but no trouble when asked to amend the order.
Item arrived very quickly great value highly recommend
Great product, great communications and received in quick time.would definitely use again
Quick delivery good price. Replacement for the same one which lasted 25 years.
Love the new model , used to install a lot the previous model , excellent price , Ecowizard has probably the best price online , quick delivery as well . Very happy with purchase and overall experience
Would have given zero stars as unfortunately this item is not fit for purpose. The thread is too small for a standard TVR. I should’ve read the other reviews first!!!
Honeywell Remote Sensor. My emails keep returning no-reply@ecowizard.co.uk My ordered sensor never came, did not receive it. I would not recommend this seller.