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Here at Eco Wizard we're extremely proud of our Eco ranges and the helpful and knowledgeable customer service we look to provide with every single enquiry and order. But don't take our word for it - check out what some of our customers have to say!
Excellent service, delivered quickly
Extremely quick service.
Ordered the unit and delivered the next day. The unit is extremely easy to install with a great App.
Great price. Thanks.
received goods in time slot i was told in good condition .Good service and price; recomended.
Great service and great pump just for what we need
Very good water detector purchased to increase system capability
Very happy with the service provided by Eco Wizard
Thermostat is easy to pair with existing receiver. Easy to programme.
Item arrived quickly. There was a problem with my order, but Eco Wizard sorted it out and sent a replacement the next day after contacting them.
Installation (by qualified electrician) was straightforward (aside from issues with existing fuse box and wiring in house). Getting charger linked to wi-fi was quite fiddly, but once done, it was easy to commission and has been working very well. It seems to recognise when solar panels are providing power, but we've not much sunshine since it was installed, so not yet tested this feature.
RECOMMENDED - item very well priced; easy to order; arrived very quickly.
Good product, nice price and fast delivery. Excellent service
Arrived within two days. Easy to fit
I needed to replace my thermostat and wanted a replacement that was compatible with the receiver. I contacted Eco Wizard online and was provided with expert advice as to which thermostats would be suitable and one in particular that would be a perfect replacement. I ordered and fitted it myself successfully. Excellent customer service! I highly recommend Eco Wizard.
Was a replacement for the identical one that was with my boiler, easy to set up, delivery was quick, and working perfectly.
part doe not work and no instruction's so not happy going to send back
Quick and efficient
Ordered incorrectly, no probs replacement sent and refund was promptly paid. Many thanks
Ordered item as shown stock when it had to be backordered as none at supplier’s. Agreed to tgst. After 3-4 weeks received same item from later order bur missing free plug. Emailed number if times about previous asking for update but got no replies to my email. Then got email saying it was with APC but when checked tracking order it is not recognised. Emailed again aboyt the order and also previymussing item and still no repky after several days.
Before buying this panel heater I contacted Eco Wizard to ask if it was suitable for fixing directly to a ceiling and as told it was. On arrival; it clearly cannot be securely fixed to the ceiling. When I asked again Eco Wizard checked with the supplier who suggested it could be fixed with the supplied screws. It cannot. I had to buy anchor bolts and nuts to ensure it could be fixed without risk of it falling down and causing injury. I could have returned the item but Eco Wizard has ignored by requests to contribute to my additional expenditure. This heater is only suitable for wall fixing and even then it will be difficult to align the fixings. There's no supplied template!
Before buying this panel heater I contacted Eco Wizard to ask if it was suitable for fixing directly to a ceiling and as told it was. On arrival; it clearly cannot be securely fixed to the ceiling. When I asked again Eco Wizard checked with the supplier who suggested it could be fixed with the supplied screws. It cannot. I had to buy anchor bolts and nuts to ensure it could be fixed without risk of it falling down and causing injury. I could have returned the item but Eco Wizard has ignored by requests to contribute to my additional expenditure. This heater is only suitable for wall fixing and even then it will be difficult to align the fixings. There's no supplied template!
Trying to set this up is a nightmare. I need a registration number to set this up and have emailed MyEnergy 3 times and they have never got back to me , rendering my £600+ purchase a waste of money. Wish I had never heard of them.
Item arrived on time and in perfect working order - cannot fault!
Easy to install and simple to configure with Octopus Intelligent Go! (Under 2 mins using octopus app)